the challenge
First Nebraska Bank took a look at their footprint across Central and Eastern Nebraska and predicted upcoming labor shortages in their rural communities and knew they would still need to meet the needs of their customers throughout those challenges.
the solution
First Nebraska Bank went through a full branch analysis provided by DBE to evaluate their current branch environment, challenges, and future goals to determine the right solution in the right location at the right time. DBE guided the bank on the optimal mix of ITMs, Teller Cash Recyclers, and Self-Service Coin Machines, helping the bank improve their operations, and employee and client relations.
First Nebraska Bank was fully committed to the process from the top of the organization on down. Their enthusiasm and anticipation for the transformed customer and employee experience, and their trust in DBE, kept the bank on the right footing throughout the project.
the OUTCOME
Through the implementation of ITMs, Teller Cash Recyclers, and Self-Service Coin Machines, First Nebraska Bank was able to:
- Enhance the customer experience by expanding transaction sets and extending service hours
- Combat labor challenges in their rural markets
- Create additional opportunities to engage their employees
“Your Kind of People, Your Kind of Bank”
First Nebraska Bank is a full-service community bank with 11 locations throughout central and eastern Nebraska. Their history in Nebraska banking can be traced all the way back to 1879, so their roots are firmly planted in Nebraska and in the communities they serve. First Nebraska is proud of their commitment to the success of their customers and the economic growth of the communities they serve. First Nebraska Bank believes that their growth and success has been a direct result of their hometown commitment.